Email Etiquette

by JeanetteMarceau
Published on: May 12, 2011
Categories: Communication, ENT630
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Emails are important in working relationships and there are proper email etiquette.  The internet article “Email Etiquette Tips, Tricks and Secrets” by About.com gives the advice of asking before sending large attachments, cleaning up emails before forwarding them on, reminds you that email is a permanent record, and to use bullet points for readability.  These are some very good points.  Other good points include points that Dennis G. Jerz mentions in his internet article “Writing Effective E-Mail: Top 10 Tips”.  They are as follows:

 

“Some professionals get scores of e-mails a day. Follow these tips in order to give your recipients the information they need in order to act on your message sooner rather than later.

    1. Write a meaningful subject line.
    2. Keep the message focused and readable.
    3. Avoid attachments.
    4. Identify yourself clearly.
    5. Be kind — don’t flame.
    6. Proofread.
    7. Don’t assume privacy.
    8. Distinguish between formal and informal situations.
    9. Respond Promptly.
    10. Show Respect and Restraint. “

 

In the book Business and Administrative Communications by Kitty Locker  she refers to revising, editing, and proofreading.   Try to reread emails before sending them out to see if the receiver will understand the message.  If there are acronyms spell them out, if they email back using the acronyms then it is acceptable to use the acronyms in emails to them.

 

This book also says to eliminate “If you have any questions, please do not hesitate to ask.”  This used to be acceptable in communications, but no longer.  Know that if the receiver needs clarification or any additional information from you most professionals will not hesitate to contact you. Try not to have negative implications in emails and try to look for positive implications in all communications.

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